This policy explains how The HUB records form choices, sends messages, and protects sensitive church and portal information.
Information we handle
- Contact details, form answers, event and volunteer registrations, attendance, ministry interests, and account information.
- Sensitive information you choose to share, including prayer, pastoral-care, benevolence, child/youth, allergy, or emergency-contact details.
- Operational records such as role assignments, tasks, messages, approvals, check-ins, security events, and consent history.
How information is used and shared
We use information to respond, provide ministry services, run events and programs, protect our systems, maintain records, and communicate with you. Access is limited according to role and ministry need.
We may use service providers for hosting, databases, email or SMS delivery, event registration, church management, analytics, payments, and security. They receive only the information needed to provide those services. We do not authorize providers to use prayer or care information for their own marketing.
SMS choices
We do not sell mobile phone numbers or SMS opt-in data, or share them with third parties or affiliates for their own marketing or promotional purposes. SMS opt-in data and consent are shared only with service providers that help deliver messages on our behalf, not for their own marketing. Both SMS choices on the Connect form are optional, even if you provide a phone number.
Marketing SMS consent and non-marketing SMS consent are collected separately. Marketing consent is optional and is not a condition of receiving prayer support or another ministry service. Non-marketing consent covers requested follow-up, service reminders, account notices, and similar operational messages.
- Message frequency varies. Message and data rates may apply.
- Reply STOP, QUIT, END, CANCEL, OPT OUT, or UNSUBSCRIBE to revoke consent; reply HELP for help.
- We keep the form name, phone number, disclosure version, selected choices, and timestamp as a consent record.
Retention, security, and your choices
We retain records only as long as reasonably needed for ministry operations, safety, legal, accounting, and dispute purposes. We use access controls, encryption provided by our platforms, bot protection, and audit logs; no system can guarantee absolute security.
To request access, correction, deletion, a copy of your information, or a change to communication preferences, email info@thehubnation.com. We may verify identity and retain information where legally or operationally required.